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Return policy

Mountain Grillers will accept free returns on any items that are unaltered and free of damages if anything is wrong with a product or if you’re unsatisfied in any way.

All of our inventory is managed by Amazon meaning all our returns are to be sent to them. You can find more information on how to return your items by visiting their website.
Mountain Grillers are committed to keeping meat sizzling on your grill which is why we’re proud to offer a lifetime guarantee that covers the original owner, with proof of purchase for each and every item in our store.
Returns Time Frame
In most cases, customers can request to return an item within 30 days of receiving it. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.

In most cases, if an item does not arrive at a fulfillment center within 45 days of the return request, we will charge the customer and credit your account for the item.

Extended returns timeframe
Amazon’s returns policy allows customers to return eligible FBA baby items in new, unopened condition without charge if they return the items within 90 days of receiving them. Amazon pays for the return shipping at no cost to you. This policy does not apply to Multi-Channel Fulfillment (MCF) orders.

Customers can return eligible items shipped during November and December until the end of January. For more information, see the Holiday Ordering and Deadlines for the U.S.